Frequently Asked Questions (FAQs)

1. Who is Makoya Home?

Makoya Home is a furniture and appliance retailer with multiple stores in Pinetown, KwaZulu-Natal, including Makoya’s (Hill Street), Makoya Home (Crompton Street), and Bawas Furnishers (Josiah Gumede Road).
We specialise in affordable furniture, appliances, and home décor for South African homes.

2. Where can I shop Makoya Home products?

You can shop online at www.makoyahome.co.za or visit one of our physical showrooms in Hill Street, Crompton Street, or Josiah Gumede Road (Bawas), Pinetown.

3. Do you deliver?

  • Small items: 3–7 working days
  • Large items (furniture/appliances): up to 14 working days
    Delivery costs are quoted and calculated according to your location and item size.

4. What payment methods do you accept?

We accept:

  • Debit & Credit Cards
  • EFT / Bank Transfer
  • PayFast Online Payments
  • Lay-By (up to 12 months, interest-free)

5. How does the Lay-By plan work?

With our interest-free Lay-By option, you can secure your item with a deposit and pay monthly over 6–12 months. Once fully paid, your order will be released for delivery or collection.

6. Can I collect my order instead of delivery?

Yes! Choose Collect In-Store at checkout, and pick up from your nearest branch:

  • Hill Street (Makoya’s)
  • Crompton Street (Makoya Home)
  • Josiah Gumede Road (Bawas)

7. What if I miss a Lay-By payment?

If you miss a payment, your account stays active for 30 days. Contact our team immediately to avoid cancellation.

8. Do you offer warranties?

Yes. Most items include 6–12 month manufacturer warranties. Warranty details are available per product.

9. What is your returns policy?

Returns or exchanges are accepted within 7 days if the product is unused, in original packaging, and accompanied by proof of purchase.

10. What if I receive a damaged item?

Report it within 48 hours via WhatsApp or email. Send clear photos to 082 077 8655 or info@makoyahome.co.za, and our team will assist with a replacement or refund.

11. Do you sell gift vouchers?

Yes! Makoya Home offers digital gift vouchers, perfect for weddings, housewarmings, or special occasions.

12. How can I contact Makoya Home?

📞 082 077 8655
 📧 info@makoyahome.co.za
 📍 48 Hill Street | Crompton Street | 50 Josiah Gumede Road, Pinetown
 🌐 www.makoyahome.co.za